Privacy Policy

1. Information We Collect

Business Information

• Business Name
• Owner Name
• GST Number
• Business Address
• Contact Number
• Email Address
• Website
• Billing Information

Member Information

• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Gender
• Address
• Emergency Contact
• Membership Details
• Attendance Records
• Payment History
• Workout Plans
• Diet Plans
• Progress Measurements
• Profile Photo (Optional)

Employee Information

• Employee Name
• Contact Details
• Designation
• Attendance
• Salary Information
• Performance Records

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Login Date & Time
• Activity Logs
• Cookies
• Usage Analytics

2. How We Use Your Information

• Provide and maintain FIT-O-FIT services.
• Create and manage user accounts.
• Process memberships and payments.
• Manage attendance.
• Send SMS, Email, and WhatsApp notifications.
• Generate reports and analytics.
• Improve system performance.
• Provide customer support.
• Prevent fraud and unauthorized access.
• Comply with legal obligations.

3. Data Ownership

All customer and member data entered into FIT-O-FIT belongs solely to the respective gym or fitness center. Experts IN Solutions Pvt. Ltd. does not claim ownership of your business data.

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS Encryption
• Secure Cloud Hosting
• Role-Based Access Control
• Password Encryption
• Regular Security Updates
• Firewall Protection
• Daily Automated Backups
• Access Logging
• Secure APIs

While we strive to protect your data, no online service can guarantee 100% security.

5. Data Sharing

We do not sell your personal information. We may share data only with:

• Cloud Hosting Providers
• SMS Gateway Providers
• Payment Gateway Providers
• Email Service Providers
• WhatsApp Business API Providers
• Government Authorities (when legally required)

All service providers are required to maintain the confidentiality of your information.

6. Cookies

FIT-O-FIT uses cookies to:

• Maintain user sessions
• Improve website performance
• Remember preferences
• Analyze website traffic

You may disable cookies in your browser, although some features may not function properly.

7. Data Retention

We retain customer data:

• As long as your subscription remains active.
• As required by applicable law.
• Until deletion is requested by the customer.

After account termination, data may be permanently deleted after the applicable retention period unless required by law.

8. User Rights

Depending on applicable laws, users may have the right to:

• Access personal information.
• Correct inaccurate information.
• Delete personal data.
• Export data.
• Restrict processing.
• Withdraw consent (where applicable).

Requests can be submitted through the contact information below.

9. Children's Privacy

FIT-O-FIT is intended for use by gyms and fitness businesses. If member information for minors is stored, it should only be collected and managed with the consent of a parent or legal guardian, in accordance with applicable laws.

10. Third-Party Services

FIT-O-FIT may integrate with:

• Payment Gateways
• SMS Providers
• Email Providers
• WhatsApp Business API
• Google Services
• Microsoft Services

These services have their own privacy policies, and we encourage users to review them.

11. International Data Transfers

Where applicable, customer data may be processed or stored on secure cloud infrastructure located in different regions. Appropriate safeguards are implemented to protect such data.

12. Data Backup & Recovery

To ensure service continuity:

• Regular automated backups are maintained.
• Disaster recovery procedures are implemented.
• Backups are stored securely.

13. Account Security

Customers are responsible for:

• Maintaining password confidentiality.
• Restricting unauthorized access to their accounts.
• Promptly notifying us of any suspected security incidents.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated "Last Updated" date. Continued use of FIT-O-FIT constitutes acceptance of the revised Privacy Policy.

15. Contact Us

Experts IN Solutions Pvt. Ltd.
FIT-O-FIT – Gym & Fitness Management Software

Address: R32/9, TNHB Complex, 2nd Floor, T.S. Krishna Nagar, Mogappair, Chennai – 600050, Tamil Nadu, India

Email: support@fitofit.in

Website: https://www.fitofit.in